how do i return my at&t phone

Go to Manage Account 5. Well send you a prepaid return label to ship your device back.

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Visiting an ATT company-owned store.

. Remove the SIM card. Here are all the methods explained. We wont credit your card for the return.

ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT. Locate the nearest The UPS Store. Some phones devices and accessories do not use the standard ATT return policy.

For help call the number provided on your invoice. ATT offers three ways to cancel its Internet services. Send your old phone back to ATT within 10 days using the provided shipping.

Free shipping on all orders 50 and over in the Continental US. Step 1 - Care Agent advised that. For specific exception details about the return policy for your phone device or accessory visit ATT Wireless Return Policy and click the Returns by Device tab.

If the phone or device you purchased does not meet your expectations return it by mail within 14 days from the date the equipment was shipped. Put your old phone in the box and put on the prepaid label on the front. I must return my old phone and ATT told me to delete everything before returning it.

Our prepaid return label has that covered. ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT. For more detailed information on the cookies we use please see our Cookie Policy.

If you dont have your account number make sure you know the phone number for at least one of the devices on your account. Deliveries to Alaska Hawaii Puerto Rico and US. Up to 6 cash back This site uses cookies to store information on your computer.

Skip to main content. How to Cancel ATT Internet Over the Phone. To begin this return process contact us.

Many clients decide to cancel their ATT Internet service by phone simply because it is easier to just make a call. Have the manufacturers original packaging. Return the device within the offer window.

Ask Your Own Cell Phones Question. If youre a T-Mobile for Business customer request a call instead. Refunds are applied using the.

Virgin Islands cannot be shipped for next-day delivery. ATT will issue your refund back to the original payment method such as checks credit and debit cards. In addition if you change or give up your phone number make sure to update all your accounts that.

Labels usually arrive in your email within 24 hours. Your refund may be reduced by the amount of restocking or shipping fees. Claims fulfilled with a replacement device and approved by 6 pm.

To ensure your ATT account is properly credited you must provide your ATT Account Number located on your. Steps Download Article. If you cancel service while youre under a service commitment an early termination fee ETF will apply or if youre.

You will receive return postage for your old phone in the package with your replacement. 1 day agoTake up to 25 off a new smartphone and make your refund go further. For AT.

If you cant locate the prepaid return shipping label contact us. ET will be shipped and in most cases delivered the next day. If youre returning your equipment by mail or canceling your service call the number provided on your invoice.

These are free under condition of continued service. Dont worry about a shipping address. Conference speakerphones Cordless headsets 1- and 2-line telephones.

Make sure you return the defective device to us within 30 days of receiving your. A domestic SIM unlock allows you to insert the Boost Mobile SIM card into your phone and attempt to activate it on the Boost Mobile network. Take a picture of the tracking number.

For example some devices must be returned within 14 days from the date of purchase instead of 30 days. Return through the mail. Make sure one last time that all your data is gone and that you are not leaving any personal information on the phone.

Locate your ATT Wireless account number. Go back and check to make sure contacts downloads texts emails photos and other folders and files are empty. Prepaid deals Prepaid deals Prepaid.

You can do this by going to a retail location by phone or online. If youre unable to go to a store begin the return process by using the chat bubble or calling Customer Care at 1-800-937-8997. Claims may be fulfilled with new or ATT Certified Restored equipment which is previously opened andor used.

Completely random phone in the mail these arent guaranteed but at least they are free with no commitments. From a corporate-owned AT. Our wide variety of corded and cordless solutions are great for any.

The equipment back to ATT or take it to any ATT company-owned retail store. Review your ATT service agreement. Up to 6 cash back Bring your own phone Bring your own phone Bring your own phone.

You call or go to a store like OP did and get a free phone. When you get your replacement device Your replacement package includes return shipping materials so you can send us your defective device. You can return or exchange your device during the return and exchange period if you purchased it.

Take pictures of your device front to back. Our return policy does not reflect the policies of ATTs authorized dealers or retailers. That means ATT will be charging you for the phone but also crediting those charges.

Be in like-new condition with no physical or water damage. The process may take up to two months. Up to 6 cash back Shop ATT for home telephones and landline phones for home and small office use.

Restocking fees still apply. Answered in 5 minutes by. ATT PREPAID SM.

If you purchased your equipment from an authorized retailer of ATT products follow the return instructions provided by the retailer. Shipping the device back. Not returning your device voids the ATT Trade-In Offer.

10-series - business phone system. Some of these cookies are essential while others help us to improve your experience by providing insights into how the site is being used. Over the phone from AT.

Contact us to start the return process so we can email you a return shipping label. Or call The UPS Storeat 18007894623. Reset the phone to remove all of your data text and pictures and passwords.

This return policy may not reflect the policies of ATT authorized retailers.

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